This disclaimer applies to all software distributed through Three Sixty Tools and to the information published on this website. It exists because our products are used in places where things go wrong loudly and publicly: live shows, conferences, broadcasts, museums and control rooms. Please read it — it reflects how we honestly think about production risk.
Software provided "as is"
All products are provided "as is" and "as available", without warranty of any kind, express or implied, including but not limited to fitness for a particular purpose, merchantability and non-infringement. We work hard on stability and we use these tools on our own shows, but no software vendor can truthfully guarantee that software will never crash, hang or behave unexpectedly — and we will not pretend otherwise.
Live production risk
Our products are designed for live events, where a failure can be visible to an audience within seconds. You — the operator, technician or production company — remain solely responsible for the decision to use any software in a production environment. In particular:
- Always test the complete system — the actual show machine, the actual content, the actual network — before using it in front of an audience.
- Never deploy a new version for the first time on show day. Update in the workshop, not at FOH.
- Rehearse failure: know exactly what you will do if a machine, display or network link dies mid-show.
No guarantee against technical failure
Computers fail. Operating systems update at the worst possible moment, drivers regress, networks saturate, storage dies, power dips. Our software runs on top of all of that and cannot insulate you from it. A successful rehearsal is evidence — not a guarantee — that the show will run flawlessly.
Limitation of liability for event losses
To the maximum extent permitted by applicable law, Three Sixty accepts no liability for losses arising from the use of, or inability to use, our software during preparation, rehearsal or live operation — including but not limited to show interruption or cancellation, loss of revenue or fees, contractual penalties, reputational damage, audience or client claims, data loss or media corruption, or the cost of substitute equipment and personnel. Where liability cannot be excluded entirely, it is limited as set out in our Terms of Service.
Redundancy is your responsibility — and our strong recommendation
For any show that matters, we recommend without exception:
- A redundant playback or control machine, configured identically and ready for manual or automatic takeover. Professional licences include a second seat for exactly this reason — use it.
- Backup copies of all show files and media on separate storage, verified before doors open.
- Isolated, wired show networks. Wireless and internet-dependent systems fail in ways you cannot rehearse.
- Conservative machine configuration: disable automatic updates, sleep, notifications and antivirus scans on show computers.
- A tested manual fallback — even if it is a laptop and a prayer, it should be a rehearsed laptop and a rehearsed prayer.
Third-party technologies
Our products interoperate with third-party technologies and software, including NDI, Bitfocus Companion, operating systems, GPU drivers and hardware I/O devices. These are developed and changed by their respective vendors on their own schedules, and we cannot guarantee uninterrupted compatibility with future versions. All trademarks are the property of their respective owners; their use on this site does not imply endorsement.
Website information
We keep this website accurate and current, but specifications, prices and availability may change without notice, and occasional errors are possible. The changelog and user manual of each product are the authoritative description of its current behaviour.
Questions
If anything here is unclear, or you would like guidance on deploying our tools with proper redundancy, contact support@threesixty.pt — advising on safe show setups is part of the job, and we would much rather talk before the show than after it.